FAQ

Answers to commonly asked questions

We hope you find the following FAQ useful

If you can’t find the information you need here, please contact us now.

We stock dresses of all sizes from size UK 6 upwards. We're also UK specialists in plus size bridal wearto meet the needs of the fuller figure bride with wedding gowns up to size UK 30. At any time we have a large selection of gorgeous, plus size bridal gowns available in store.

Delivery time can vary slightly depending on the manufacturer. It normally takes between 12 and 20 weeks for the dress to arrive so we advise planning about six months ahead. And don't worry, we'll let you know as soon as your dress has arrived as well as what to do next.

We strongly recommend that you make an appointment with us so that you'll get a personal service as well avoiding any unnecessary waiting.

You can place an order in store either by cash or cheque and we accept most major credit and debit cards. We can also accept orders in writing although we do not offer any forms of credit so all gowns must be paid for in full either before or on collection or before despatch.

Yes. We offer our customers a payment plan subject to our Terms. This arrangement is neither a formal credit agreement nor a finance scheme. Once a bride has paid her original 50% deposit, we'll accept further interim payments towards the oustanding balance over an agreed period of time.

Elderberry Brides has a full, in-house alteration service for wedding dresses, bridesmaids dresses and other special occasion wear.

We accept requests for samples for bridesmaids gowns and keep fabric in stock specifically for this purpose. However, this is not always possible for every bridal gown collection as not all manufacturers supply them. Always get in touch with us first to see if we're able to provide you with a fabric sample for your florist or wedding venue.

Unfortunately not, at least not printed ones due to high production and distribution costs. Most of our suppliers produce very limited quantities of brochures and some may even charge brides for their brochures preferring instead to use their respective websites as a medium for their gowns and accessories. We can, however, send you a copy of our latest 16-page, colour e-brochure on request. We may also be able to provide you with good quality, digital imagery subject to availability.

The delivery time is approx. 12 to 16 weeks for a prom dress.

No. Each gown is only available in a selection of colours.

Yes. We try to have both bridemaids and prom gowns available in larger sizes in store.

Yes. We do our best to never sell the same dress in the same colour to another person from the same school.